Terms & Conditions

Last updated: July 18, 2026

These Terms & Conditions ("Terms") govern your access to and use of the SARAF mobile application and related services (the "Services"), operated by SARAF ("SARAF", "we", "us", or "our"). By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. The Services

SARAF is a technology platform that connects customers with independent drivers and delivery partners for ride-hailing, food ordering, and package delivery. SARAF is not a transportation carrier or restaurant; it facilitates connections between users.

2. Eligibility & Accounts

• You must be at least 18 years old to use the Services.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• Customers may self-register. Driver and delivery partner roles require verification and approval by SARAF.
• You agree to provide accurate, current, and complete information.

3. Bookings, Orders & Payments

• Fares, delivery fees, and prices are shown before you confirm a booking or order.
• You agree to pay all charges incurred through your account using the payment methods you provide.
• Certain fees are non-refundable once a service has commenced, except as required by law or as stated in our cancellation policy.

4. Cancellations

You may cancel a booking or order subject to the cancellation rules displayed in the app. Cancellation fees may apply where a driver or partner has already been dispatched or an order has been prepared.

5. User Conduct

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Harass, threaten, or endanger drivers, partners, or other users.
• Interfere with or disrupt the platform, or attempt to gain unauthorized access.
• Misrepresent your identity or provide false information.

6. Drivers & Delivery Partners

Drivers and delivery partners are independent contractors, not employees of SARAF. They are responsible for complying with applicable laws, holding valid licenses and permits, and maintaining their vehicles.

7. Ratings & Reviews

You may be asked to rate and review services. Reviews must be honest and must not contain unlawful, offensive, or misleading content. We may remove content that violates these Terms.

8. Intellectual Property

The SARAF name, logo, app, and all related content are owned by SARAF and protected by intellectual property laws. You may not copy, modify, or distribute them without our written permission.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee the quality, safety, or availability of any ride, food, or delivery provided by third-party drivers, partners, or merchants.

10. Limitation of Liability

To the maximum extent permitted by law, SARAF shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

11. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for conduct that we determine to be harmful to other users or the platform.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Philippines.

14. Contact Us

For questions about these Terms, contact us at ljbdelacruz123@gmail.com.