Privacy Policy

Last updated: July 18, 2026

This Privacy Policy explains how SARAF ("SARAF", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use the SARAF mobile application and related services (the "Services"), which include ride-hailing, food ordering, and package delivery. By using the Services, you agree to the practices described in this policy.

1. Information We Collect

• Account information: name, phone number, email address, profile photo, and password.
• Location data: real-time GPS location to match rides, dispatch drivers, estimate fares, and enable pickup and delivery. Location is collected while the app is in use and, for drivers/delivery partners, while on duty.
• Transaction data: bookings, orders, fares, payment method details, and history.
• Partner/driver data: for driver and delivery applicants, we collect vehicle details, license and identification documents, and verification status.
• Device & usage data: device identifiers, app version, log data, and diagnostic information.
• Communications: in-app chat messages and support requests.

2. How We Use Your Information

• Provide, operate, and improve the Services (matching riders and drivers, processing orders and deliveries).
• Process payments and maintain transaction records.
• Verify driver and delivery partner eligibility.
• Ensure safety, prevent fraud, and enforce our Terms.
• Send service-related notifications and, where permitted, promotional messages.
• Comply with legal obligations.

3. How We Share Information

We share information only as needed to operate the Services:

• Between users: limited details (e.g. name, photo, location, contact) are shared between customers and drivers/delivery partners to complete a trip or order.
• Service providers: including Google Firebase (authentication, database, hosting, cloud functions), mapping providers, and payment processors.
• Legal & safety: when required by law or to protect the rights, property, or safety of SARAF, our users, or the public.

We do not sell your personal information.

4. Data Storage & Security

Your data is stored using Google Firebase infrastructure with industry-standard security measures. We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may access, update, or delete your account information through the app or by contacting us. You may also disable location permissions in your device settings, though this may limit core functionality.

7. Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by other reasonable means. Continued use of the Services after changes take effect constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at ljbdelacruz123@gmail.com.

SARAF is operated in the Philippines. This policy is governed by the applicable laws of the Republic of the Philippines, including the Data Privacy Act of 2012.