How to delete your SARAF account

Last updated: July 18, 2026

You can permanently delete your SARAF account and personal data directly from the SARAF mobile app. Account deletion is available to all signed-in users and does not require contacting support first.

Steps in the app

Open the SARAF app and sign in with the account you want to delete.
Go to Profile from the home screen.
Scroll to the Account section and tap Delete account.
Read the warning carefully. Type DELETE in the confirmation field, then tap Delete account.
Wait for the deletion to finish. You will be signed out automatically when it succeeds.

What is deleted

Your Firebase sign-in account and profile details
Rider / delivery applications and uploaded identity documents
Phone ownership claims and support tickets
Reviews you wrote or received
In-app chat sessions linked to your account

What may be retained

Completed or canceled trip, delivery, and food order records may be kept in anonymized / redacted form for transaction integrity, fraud prevention, and legal compliance. Personal details such as phone number, address labels, and coordinates are removed from those records.

Before you delete

Finish or cancel any active ride, delivery, or food order. Deletion is blocked while a service is still in progress.
Deletion is permanent. You will need to create a new account if you want to use SARAF again later.

Need help? If you cannot access the app, email ljbdelacruz123@gmail.com from the email address on your SARAF account and request deletion. We will process verified requests and confirm when deletion is complete.